Fuerte Capital

Legal

Platform & Operating Policy

This policy describes how the Fuerte Capital platform operates: account lifecycle, the compliance controls we run, how orders are executed, how custody is handled, how we manage conflicts of interest, and how complaints are resolved.

Last updated: Draft

Template — pending legal review. This page is a working draft. It is not legal advice and has not yet been reviewed or approved by qualified counsel. Final, binding terms will be published before launch.

1. Account onboarding and lifecycle

  • Every account is subject to identity verification (KYC) before transacting.
  • Accounts are risk-rated and may be subject to limits, enhanced due diligence or periodic re-verification.
  • We may request additional information at any time to keep records current and compliant.
  • Accounts can be suspended or closed where required by law or for breach of policy.

2. AML / KYC controls

Controls are built into every step. We operate an AML/CFT programme that includes:

  • Customer due diligence and ongoing monitoring.
  • Sanctions and politically-exposed-person screening.
  • Source-of-funds and source-of-wealth assessment where appropriate.
  • Transaction monitoring and reporting where required by law.
  • Record-keeping for the periods required by applicable law.

3. Best execution

Spot orders are executed through third-party liquidity providers. We take reasonable steps to obtain the best available outcome for you, taking into account price, available liquidity, speed and likelihood of execution. Applicable spreads and fees are disclosed before you confirm an order.

4. Custody handling

  • Client assets are handled with controls designed to keep them segregated from our own operating assets.
  • Digital-asset custody relies on established infrastructure with key-management and access controls.
  • Fiat balances are held with banking and payment partners.
  • Withdrawals are subject to security verification and, where applicable, compliance review.

5. Conflicts of interest

We maintain a conflicts-management approach designed to identify, prevent and, where necessary, disclose conflicts that could affect customers. Our brokerage model routes orders to external liquidity providers, and staff are subject to conduct rules intended to keep customer interests ahead of our own.

6. Conduct

We expect fair, transparent and professional conduct across our operations. Communications are designed to be clear and not misleading, and we do not provide personalised investment advice.

7. Complaints handling

We aim to resolve complaints fairly and promptly. You can raise a complaint through our customer support and Ouvidoria channels; we acknowledge complaints, investigate them and respond within reasonable timeframes. See our customer support & Ouvidoria page for channels and how to escalate.

8. Related policies

This policy should be read together with our Terms of Service, Privacy Policy and risk disclaimer.