Support · FAQ
Frequently asked questions
Answers to the questions we hear most — onboarding, funding, fees, custody, API access, supported assets and compliance. Figures and terms are indicative; final terms apply per client agreement.
Onboarding requirements
Who can open an account?
Fuerte Capital serves corporate, institutional and high-net-worth clients building or holding digital-asset positions. The platform is not available to retail clients.
What verification is required?
Every client completes KYB/KYC identity verification before the first transaction, with enhanced due diligence (EDD) above defined thresholds and periodic re-verification to keep records current.
How do I get started?
Create an account to begin onboarding, or talk to our team first. Access is subject to eligibility and final terms per client agreement.
Funding methods
How do I fund my account?
Fund in fiat through segregated banking partners, or deposit supported digital assets on-chain to the address allocated to your account.
How are client funds held?
Client fiat is held with banking and payment partners and kept segregated from operating funds. Digital assets are held in institutional MPC custody.
Fees
What are your fees?
On-ramp / off-ramp and spot execution are charged at 0.50% of value; transfers (on-chain and internal) at 0.20%; custody safekeeping at USD 100 per account per year. Most instructions execute the same business day; delivery then follows the network or the banking rail, and a newly added withdrawal address only becomes usable after its security-review cooldown. Final terms are set per client agreement.
Do you offer volume pricing?
Yes. For monthly volumes exceeding $1M, contact us for custom pricing.
Custody & security
How are digital assets secured?
Digital assets are held on institutional multi-party-computation (MPC) custody infrastructure with hardware-backed key material: signing requires more than one key share, a design intended to avoid a single point of key compromise.
What controls apply to withdrawals?
Withdrawals can only be sent to allow-listed destination addresses. A newly added address clears an approximately 24-hour security-review cooldown before it can receive funds, and movements require policy-based approvals.
API access
Do you offer an API?
Institutional API access is available on request. Contact us to discuss your integration and eligibility.
Supported assets
Which assets do you support?
Fuerte is stablecoin-forward: we support USDT, USDC, ETH and SOL. Bitcoin is not supported.
Which networks are supported?
USDT is supported on Ethereum and Tron. USDC is supported on Ethereum only. ETH settles on Ethereum, and SOL on Solana. No other network is supported — always confirm the network shown with the deposit address before you send, because assets sent on an unsupported network cannot be recovered.
Compliance
Is Fuerte Capital registered with a regulator?
No. SK Fuerte Capital, S.A. de C.V. is a Salvadoran company based in San Salvador, and it is not registered, licensed or supervised as a digital-asset service provider by the Comisión Nacional de Activos Digitales (CNAD) or by any other authority. We do not present ourselves as a regulated entity. Our onboarding, screening, record-keeping and reporting are designed against the standards of El Salvador's digital-asset framework, and any future registration will be stated here only once it has been granted.
What AML controls apply?
Inbound and outbound flows are screened with blockchain analytics for AML/KYT risk, including address and counterparty screening and ongoing transaction monitoring. Travel Rule information is exchanged on qualifying transfers where applicable.
Still have a question?
Talk to our team for anything not covered here. Information on this page is provided for general purposes only and is not an offer to transact.